Plumbing emergencies happen at any time and need immediate attention, whether a clogged toilet, broken pipe flooding your home, a plugged sewer line, a water heater that isn’t heating or a simple leakage. For such circumstances, you need a professional and prompt plumber. However, it is rare to find plumbers who understand the importance of a quick turnaround response and who are ready to rush to your home or business when something suddenly goes wrong with toilets, showers, sinks, grease traps, drains or sewer pipes.
Today, majority of plumbing companies offer 24/7 hours’ emergency services but honestly not all are prompt in providing their services. The first question to ask when you call the emergency line is: how soon the plumber will get to your location? Most cases, they will turn up at the time stated which is the expected 60 minutes, but if they turn up late, they are not providing the services promised.
To make sure you receive quality services, there are a few tips for sourcing out professional plumbers who offer genuine 24 emergency hour services.
1. Direct contact with a plumbing technician
When you make the call, and are directly connected to an experienced and skilled plumbing specialist, not a call center or administrator with no experience in the field, you can be certain that the assigned technician will be prompt, is aware of the problem before arriving at your home or business, and your problem gets solved in no time.
2. Fast response time is required
Many plumbing companies claim to offer 24 hours’ services but when you call, you are placed on hold or they don’t even answer. This can waste time and result in more damages, repairs and expenses. Time is of the essence and when it comes to an emergency plumbing situation, anyone will seek and expect speedy resolutions.
3. Be ready
Most plumbing problems usually occur at the worst times and when least expected, late at night or on weekends. The plumber should be ready to address any sort of problem at any time of day or night. Their emergency line should be open 24 hours a day, 7 days a week and always answered. They should have the tools, equipment and plumbing materials/supplies fully stocked for any type of household or business plumbing setback.
4. Look for licensed and trained technicians
While at times your plumbing problems may seem small such as a pipe leakage that needs quick replacing and you feel that the problem can easily be fixed by a person that is self-taught; for long-term maintenance and future savings including a guarantee of quality materials, you should invest in trained technicians. The advantage of hiring licensed and trained plumbers is that you will surely receive a lifetime guarantee and warranty for the repairs. Furthermore, they will not try to upsell services and their priority will be to resolve the issue at hand.
Trained plumbers are familiar with drainages, vents, fixtures, pipes, receptors, septic tanks, drainfields, clean-outs, water circulation, water heating, hot water systems, gas lines, plumbing system general regulations, supplies and fittings, and more. They also know how to save energy when installing equipment in your home or office. Plumbing of any kind requires a good amount of knowledge, therefore, we should never underestimate the time, training and expertise of a professional plumber.
5. Diagnose the problem as quickly as possible
Resorting to advanced technology, the plumber can quickly diagnose the root cause of your plumbing or drainage setback with minimal disruption to your home or business.
6. Don’t be easily swayed
Don’t be convinced that all plumbing companies claiming to offer 24-hour emergency services can actually offer such services. Take some time to review their services, credentials, response time and promptness and see how quick they can resolve your issue with no further damages or delays.